Chena Shuttle

How to book your shuttle (72-hour prior request needed)

• We need your shuttle request at least 72 hours prior notice (more than a week prior is preferable and earlier is better).

• The confirmation email will be sent to you.  Your shuttle is not confirmed until you receive our confirmation email.  Please let us know if you haven’t received the confirmation email within five days of sending your request.

• We cannot guarantee your shuttle if it is made within 72 hours prior to your check-in date.

Required information to book your shuttle:

1. The full name of a person 

2. The phone number that our shuttle driver can contact you on the day of your pick-up (if you don’t have the US number, email you can get with your phone could work).  Our driver may contact you if he/she cannot find you at the scheduled pick-up location.

3. The number of passengers (including from 0-year-old)

4. The pick-up location (Please select from the list below)

5. The time of pick-up (Please select from the list below)

6. The drop-off location in Fairbanks (Please select from the list below)

7. The time of departure from our resort (Please select from the list below)

8. * Flight number (Both arrival flight & departure flight) & Flight arrival time and departure time are necessary if you have the arrival flight on your pick-up day and the departure flight on your check-out date.
9. * The driver will look for you with “Chena Hot Springs” sign and the list of last names of the room/package reservations to pick up.  Most places are small, so usually they can find you without problem, but if you see a person wearing Chena logo shirt, jacket or cap, it would be nice if you could talk to him or her as well.

• For people whose accommodations are not included in the above list, we recommend you select one of the public places stated below.
• The facility’s opening hours vary according to the season.  We highly recommend you check the opening hours of those places considering the freezing temperatures in winter time or rainy days in summer.  You can warm yourself inside and might be able to see the shuttle approaching through the window.  The only 24-hour open facility is the Fairbanks International Airport.

• Public places

  The airport or visitor center

  • Fairbanks Airport : 1F Baggage Claim Area (open 24 hours)

  • Morris Thompson Cultural & Visitor Center

  • Museum of the North at University of Alaska

  General merchandise store or shopping mall

  • Bentley Mall

  • Fred Meyer West (Airport Way)

  • Fred Meyer East (Old Steese Highway)

  • Walmart

  *** Alaska Railroad station is only open for a limited time and there are no restaurants or stores around the station, so we don’t recommend to use it just as a shuttle pick-up or drop-off location unless you have a train arrival or a train to catch.

*** Pick-up and drop-off locations will change from August 21, 2023.  Please see the new locations below.