At Chena Hot Springs Resort, we are well known for exceptional service, friendliness, and safety. We have been steadily monitoring the impact of COVID-19. Chena Hot Springs Resort takes safety and hygiene very seriously. At this time, travel safety and travel flexibility are our top priority. Our protocol may change as new update comes from the Federal and State government.
All guests entering Alaska from another state or country must:
– Submit a Travel Declaration and Self-Isolation Plan Through the Portal.
– Test 72 hours before departure. Upload negative results into the Alaska Travel Portal or have results available to show screeners at the airport.
If still awaiting results by arrival time, travelers will need to upload proof of a test taken into the Alaska Travel Portal or show that proof of a test taken to an airport screener and self-quarantine, at their own expense, while waiting for results. The results must be uploaded into the portal when received.
– If a nonresident arrives without a pre-test, testing is available for $250 per test. The traveler will be required to quarantine while waiting on results.
Your Travel Flexibility
If you are looking to book accommodation with Chena Hot Springs Resort, you can book with confidence knowing that Chena Hot Springs Resort is taking every measure to keep a clean, healthy, and safe environment for your enjoyment.
Should you have booked a Chena Hot Springs Resort reservation through an online travel agent (OTA), including Expedia or Booking.com, please contact that company directly in order to complete a cancellation or change, according to the terms, conditions and policies of that organization.
Your Travel Safety
At Chena Hot Springs Resort, we have developed practices and procedures which have been policies implemented in all of our departments, along with honoring and aligning with the recommendations from the local health authority.
1. Cleaning Protocols
Chena Hot Springs Resort tracks the cleanliness of its departments through regular check-ups and through your guest comments. Our team of employees take great pride in providing a clean and welcome environment for our guests’ enjoyment. Our cleaning protocols have been ramped up to meet the current standards required during this period where the containment of COVID-19 is paramount. Staff have been advised to increase the frequency of cleaning key public spaces, wiping down frequently touched items such as door handles, bathroom stalls, counters, restaurant items, and any surface frequently touched with a bleach-containing, virus-killing formulas.
2. Unwell Guests
Should a guest at the hotel be identified as unwell, the General Manager or designated team member will contact the individual to determine if they are exhibiting symptoms of COVID-19 including:
· High fever
· Sore throat, cough, chest congestion, difficulty breathing
· Muscle aches and pain
They will also confirm whether the individual has:
· Been to an affected area recently
· Been in contact with someone diagnosed with COVID-19
If two or more of the identified symptoms and/or situations are true for the individual, the individual will be asked to head to a medical facility, so that the individual can be evaluated. We will keep close contact with our Alaska State Health authorities for updated instruction on handling this unique situation.
3. Personal Hygiene Best Practices
There are many questions regarding what you can do to stay healthy and safe during your stay. Please visit the well-informed State of Alaska Office of Health and Social Services website for more information: https://content.govdelivery.com/accounts/AKDHSS/bulletins/2811e0c
We understand the necessity of prioritizing travel safety and travel flexibility at this time. Still, our goal is to respect the processes and protocols while ensuring a warm and welcoming experience. Chena Hot Springs Resort’s core values are providing exceptional Alaskan hospitality and creating a safe yet enjoyable environment. In these difficult times we are leaning into these values as we aim to ensure both you, our guest, and our amazing team of employees are treated with respect. We thank you for your understanding and we wish you good health and safe travels – now and in the future.
Does the State of Alaska mandate the use of masks by the public?
No. The state does not require the use of masks by the public, however health and science experts recommended that you wear a mask in public where social distancing is challenging to reduce the likelihood that you unknowingly spread COVID-19.
At Chena Hot Springs our front line staff is required to wear a face mask and we encourage our guests to do so as well, inside any of our facilities.
We will continue to update our guest and general public as we acquire more information.